Booking, Payment and Refunds

1. Who you are dealing with

Haqqi Tours (حقي تورز) is a trading name of RoomsFinder Ltd, a company registered in England and Wales and based in London, United Kingdom. VAT registration number GB 348711976. All payments are collected by RoomsFinder Ltd.

We arrange day tours, attraction tickets, private airport transfers, multi-day programmes and flight, train and ferry tickets in destinations around the world, delivered by our own team and by carefully chosen local suppliers and partner agencies.

2. How a booking works

The Website does not take payment at the moment you send a request. Sending a booking form creates an enquiry, not a contract. Our operations desk, which answers 24 hours a day in Arabic and English, checks availability with the supplier and sends you a written confirmation by WhatsApp or email.

• Step 1 — You send a request from the service page (date, number of travellers, option, pickup details).
• Step 2 — We check availability and send a written confirmation with the exact service, date, meeting or pickup details, the total price and currency, and the cancellation conditions that apply.
• Step 3 — You accept the confirmation and pay. The booking becomes binding only when both have happened.
• Step 4 — You receive your voucher or ticket by WhatsApp or email, together with the contact of the local team on the day.
• Step 5 — The service is delivered on the date booked by our team or the named supplier.

3. Payment

Card payments are made through a secure payment link issued by Stripe on behalf of RoomsFinder Ltd. The link is sent to you with the written confirmation; you enter your card details on Stripe’s secure, encrypted page, and our team never sees or stores them. Visa, Mastercard, American Express and Apple Pay are accepted. The charge appears on your card statement under RoomsFinder Ltd.

Bank transfer is offered as an alternative when stated in the written confirmation, and cash on the day only where the confirmation says so. Prices are shown in the currency of the destination; your bank or card issuer may apply its own conversion rate and fees.

For your security, we only request payment through the channels and details stated in the written confirmation. We never ask for card details by message, email or telephone.

4. What you receive and when

Within a short time of payment, usually the same day, you receive a written voucher (for tours, transfers and packages) or the ticket itself (for attractions, flights, trains and ferries) by WhatsApp or email. The voucher states the service, the date and time, the meeting or pickup point and an emergency contact. Nothing is posted physically.

If a supplier cannot honour a confirmed booking, we offer an equivalent alternative or a full refund of what you paid for that service.

5. Cancellation and refunds

Cancellation conditions depend on the type of service and the supplier, and the conditions that apply to your booking are stated in the written confirmation before you pay. As a general guide, private transfers and most day tours can be cancelled free of charge up to the notice period stated in your confirmation; timed attraction tickets, flight, train and ferry tickets follow the operator’s own rules and are often non-refundable once issued; multi-day packages have staged conditions.

To cancel or change a booking, write to us on WhatsApp or by email. The time we receive your message is the time used to apply the conditions.

Approved refunds are returned to the original payment method. Card refunds are issued through Stripe to the card used for payment and normally appear on your statement within 5 to 10 business days, depending on your bank. We never ask for new card details to issue a refund.

6. Complaints and customer service

If something is not right, tell the local team at once so it can be fixed on the spot, and write to us within 14 days of the service date at info@haqqitours.com or on WhatsApp @haqqitours. We acknowledge every complaint and answer within 14 days.

Customer service is available 24 hours a day, 7 days a week, in Arabic and English. Company: RoomsFinder Ltd, London, United Kingdom. VAT No. GB 348711976. Email: info@haqqitours.com.